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Informacion para Tecnicos de Sistemas y Microinformatica
Error 20
Input Paper Sensor was not triggered. Paper may be jammed at the
sensor. Remove toner cartridge for better access to jammed paper Replace pick
up rollers
Error 21
The exit sensor was not tripped in time Check for paper jam
Error 22
The exit sensor was not tripped in time. Check for paper jam
Error 23
Jam at the duplex unit. Remove paper from duplexer
Error 24
The defined paper size is too short to print data as formatted. Change
to correct paper size
Error 25
Input sensor tripped at wrong time.
Error 26
Duplex unit is installed but paper tray is not sensed.
Error 27
Envelopes/paper loaded are wrong size.
Error 28
Input sensor not made after pick attempt. Tray is empty or not
installed, paper jam in entry throat, or printer is requesting a manual feed.
Error 29
The output bin sensor has not been tripped
Error 30
Top Cover Open or Print Cartridge Missing Make sure the springmounted
pin on the print head shroud is installed properly and that it is detected
by the ramp on the print cartridge as the cover closes. The pin should enter the
tower on the HVPS and depress the cover switch.
Error 32
Wrong Print Cartridge installed . The installed print cartridge is not
supported by the Optra printer
Error 37
Insufficient Collation Memory Memory is too full to collate the print
job.
Error 38
38 Memory Full Memory used to store pages is full. To verify that the
printer recognizes all the installed memory, go to the user menus and print the
“Print Menus” test page. Make sure the memory shown on the printout matches
the installed memory.
Error 39
Page too complex to print. To verify that the printer recognizes all the
installed memory, go to the user menus and print the “Print Menus” test page.
Make sure the memory shown on the printout matches the installed memory.
Error 43
Font card format not supported by printer
Error 44
Defective font card installed in font slot.
Error 47
Font Card Removed While Printing Printer needs data on removed
card.
Error 52
Flash Full Not enough flash memory for data requested to be stored.
Error 53
Unformatted or Defective Flash Flash problem at POR or while
Error 54
Serial Error – Framing or parity error on serial.
Error 58
Duplex Not Attached Duplex is electrically connected but no longer
mechanically attached, and printer top cover is closed.
Error 59
Duplex Cover Open Top cover of duplex unit is sensed open.
Error 62
Disk Full Not enough disk space for data that has been requested to be
written to disk.
Error 63
Unformatted or Defective Disk The printer will ignore a disk it senses
as defective. Run the Quick Disk Test. If the test fails, the disk is defective or the
data on track1 is bad. If the Quick Disk Test passes but the disk does not work,
run the Disk Test/Clean (2 hr. test). Replace the disk if instructed by the operator
panel.
Error 7X
Network Card Codes These user codes are documented in various
network card user manuals
Error 80
Network Card Codes These user codes are documented in various
network card user manuals.
Error 80
Printer has reached 200,000 prints without maintenance count reset.
Install maintenance kit and reset maintenance message
Error 88
Toner Low Toner sensor detects low toner. Replace toner cartridge
Error 90X
Software Error Unrecoverable software error. If one of these errors
appeared during POST, or while the printer was idle (not printing or receiving
data), or while trying to print one of the internal test pages, replace the system
board. If the error appeared while sending a job from the host to the printer, turn
the printer off, then turn it on and try again.
Error 917
Transfer Roll Error Cannot start servo operation. Verify correct cable
connections from the Engine board to the HVPS. Make sure there is continuity
between the transfer roller and its contact on the HVPS; replace the transfer roll
if the continuity is correct. If there is no continuity, make sure the HVPS goes
back when depressed, and make sure the left bearing of the transfer roll is
making proper contact.
Error 920
Fuser Error Fuser is below temperature while printing. Replace fuser
Error 921
Fuser is below standby temperature when idle. Replace fuser
Error 922
Fuser failed to reach standby temperature. Replace fuser
Error 923
Fuser is too hot while printing or when idle. Replace fuser
Error 924
924 Fuser Error – Open circuit detected in thermostat circuit. Replace
fuser
Error 927
Fan Stalled Check fan for binding or defective bearing – Replace Fan
Error 928
Erase lamp assembly missing or disconnected
Error 931
Print head error – No first sync Replace printhead
Error 932
Lost hsync
Error 934
Print head Error – Lost Lock condition
Error 935
Print head Error – Mirror motor unable to reach operation speed
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