7,005.47

The drum Maintenance home sensor actuated, but not at the expected time

Run diagnostics to verify clutch and sensor operation. Also verify that the drum

maintenance shaft is properly assembled.

2,000

System fault I/O Board.

2,001.40

The engine cannot detect the presence of the right I/O board.

2,002.40

The engine cannot detect the presence of the left I/O Board.

2,002.40

Engine firmware was unable to initialize.

2,003.62

The engine firmware was unable to start the service diagnostics task.

4,001.40

Failure reading print head NVRAM data.

4,002.41

Print head NVRAM data was all 0s.

4,003.42

Print head NVRAM was all 1s.

4,004.43

Print head NVRAM checksum failure. The data within the print head has

been corrupted.

4,006.67

This indicates that an undefined message was found by the processor.

4,013.43

The print head is unable to move on its tilt axis, because it is colliding with

something. (head restraint pin,cap,poorly installed ink loader,screwdriver.)

4,014.44

Calibration failure.

4,015.45

The engine spent over 20 minutes in the print head adjust state. Remove the

adjustment tools and cycle power.

4,016.46

The print head format number is not understood by this version of engine

firmware. Verify the correct print head is installed. Replace the print head.

4,017.47

Ambient temperature has fallen to less than 10 degrees. Something may be

wrong with the print head.

4,018.48

The print head temperature dropped below the head-clean-threshold’ Check

the heater.

4,019.40

Calibration failure Replace the print head.

4,020.41

Declared when the printer is booted and the head/cap contact flag is set in

NVRAM.

4,021.42

Declared when the printer is booted and the drum is dirty.

4,023.66

Dangerous process motor motion detected.

4,029.63

Head calibrate task spawn failed. This may be due to a low memory

condition.

4,032.66

Undefined result in pc_ process_result().

4,035.60

Bad status message in pc_ process_status().

4,040.65

Re-entrant call to halt detected I/O right has been known to cause this fault

code.

4,046.62

Dangerous process motor detected.

4,051.67

Bad command result during Drum warm-up processing of a postscript

command message in pc _process_message().

4,059.66

Bad command result during Big Drop Flush Processing.

4,064.62

Bogus thermal state. Corrupt NVRAM device.

4,128.63

Bad command result waiting for fault to clear processing of a postscript

command

4,243.61

Some Phaser 850 printers were built with print heads that had different set

points for different print modes Replace the print head.

5,001.41

Drum-home sensor failure.

5,002.42

Y-axis position failure.

5,005.67

Bad ITC command in home state.

5,026.61

Missed ITC message during rendezvous.

6,000.41

Indication that motor coil is open or shorted.

7,001.43

There is a problem with the lower tray assembly or its installation.

7,001.65

Replace I/O board right.

7,004.46

The drum maintenance home sensor did not actuate or change state as

expected.

7,005.47

Drum maintenance home sensor actuated, but not at the expected time.

7,006.48

Drum maintenance home sensor actuated when no motion should have

occurred.

15,004.45

Most likely cause is a failed drum heater.

                                                                  

Error 20

Input Paper Sensor was not triggered. Paper may be jammed at the

sensor. Remove toner cartridge for better access to jammed paper Replace pick

up rollers

Error 21

The exit sensor was not tripped in time Check for paper jam

Error 22

The exit sensor was not tripped in time. Check for paper jam

Error 23

Jam at the duplex unit. Remove paper from duplexer

Error 24

The defined paper size is too short to print data as formatted. Change

to correct paper size

Error 25

Input sensor tripped at wrong time.

Error 26

Duplex unit is installed but paper tray is not sensed.

Error 27

Envelopes/paper loaded are wrong size.

Error 28

Input sensor not made after pick attempt. Tray is empty or not

installed, paper jam in entry throat, or printer is requesting a manual feed.

Error 29

The output bin sensor has not been tripped

Error 30

Top Cover Open or Print Cartridge Missing Make sure the springmounted

pin on the print head shroud is installed properly and that it is detected

by the ramp on the print cartridge as the cover closes. The pin should enter the

tower on the HVPS and depress the cover switch.

Error 32

Wrong Print Cartridge installed . The installed print cartridge is not

supported by the Optra printer

Error 37

Insufficient Collation Memory Memory is too full to collate the print

job.

Error 38

38 Memory Full Memory used to store pages is full. To verify that the

printer recognizes all the installed memory, go to the user menus and print the

“Print Menus” test page. Make sure the memory shown on the printout matches

the installed memory.

Error 39

Page too complex to print. To verify that the printer recognizes all the

installed memory, go to the user menus and print the “Print Menus” test page.

Make sure the memory shown on the printout matches the installed memory.

Error 43

Font card format not supported by printer

Error 44

Defective font card installed in font slot.

Error 47

Font Card Removed While Printing Printer needs data on removed

card.

Error 52

Flash Full Not enough flash memory for data requested to be stored.

Error 53

Unformatted or Defective Flash Flash problem at POR or while

Error 54

Serial Error – Framing or parity error on serial.

Error 58

Duplex Not Attached Duplex is electrically connected but no longer

mechanically attached, and printer top cover is closed.

Error 59

Duplex Cover Open Top cover of duplex unit is sensed open.

Error 62

Disk Full Not enough disk space for data that has been requested to be

written to disk.

Error 63

Unformatted or Defective Disk The printer will ignore a disk it senses

as defective. Run the Quick Disk Test. If the test fails, the disk is defective or the

data on track1 is bad. If the Quick Disk Test passes but the disk does not work,

run the Disk Test/Clean (2 hr. test). Replace the disk if instructed by the operator

panel.

Error 7X

Network Card Codes These user codes are documented in various

network card user manuals

Error 80

Network Card Codes These user codes are documented in various

network card user manuals.

Error 80

Printer has reached 200,000 prints without maintenance count reset.

Install maintenance kit and reset maintenance message

Error 88

Toner Low Toner sensor detects low toner. Replace toner cartridge

Error 90X

Software Error Unrecoverable software error. If one of these errors

appeared during POST, or while the printer was idle (not printing or receiving

data), or while trying to print one of the internal test pages, replace the system

board. If the error appeared while sending a job from the host to the printer, turn

the printer off, then turn it on and try again.

Error 917

Transfer Roll Error Cannot start servo operation. Verify correct cable

connections from the Engine board to the HVPS. Make sure there is continuity

between the transfer roller and its contact on the HVPS; replace the transfer roll

if the continuity is correct. If there is no continuity, make sure the HVPS goes

back when depressed, and make sure the left bearing of the transfer roll is

making proper contact.

Error 920

Fuser Error Fuser is below temperature while printing. Replace fuser

Error 921

Fuser is below standby temperature when idle. Replace fuser

Error 922

Fuser failed to reach standby temperature. Replace fuser

Error 923

Fuser is too hot while printing or when idle. Replace fuser

Error 924

924 Fuser Error – Open circuit detected in thermostat circuit. Replace

fuser

Error 927

Fan Stalled Check fan for binding or defective bearing – Replace Fan

Error 928

Erase lamp assembly missing or disconnected

Error 931

Print head error – No first sync Replace printhead

Error 932

Lost hsync

Error 934

Print head Error – Lost Lock condition

Error 935

Print head Error – Mirror motor unable to reach operation speed

                                                                          

1 Machine Check Exception

A problem has been detected in the printer hardware

2 DSI Exception

The printers main logic has attempted to look up an invalid address.

3 ISI Exception

The printers main logic has attempted to read the next instruction,

which has failed to execute for some reason.

4 Alignment Exception

The printers main logic cannot access the memory for some

reason.

5 Program Exception

The printers main logic has issued an exception code.

6 Floating-point Unavailable Exception

A floating-point instruction is executed

when the MSR floating point enable bit is set to Disable.

7 Instruction Address Breakpoint Exception

The printers main logic has attempted

to look up an invalid address.

20 CU ROM Hash Check Error 1

CU ROM hash check error has been found. Check

reproducibility if possible.

21 CU ROM Hash Check Error 2

The printers CPU has a checksum error in it’s

memory.

23 CU ROM Hash Check Error (resident)

Seek service if restarting the printer does

not correct the problem.

25 CU ROM Hash Check Error (DIMM2)

Seek service if restarting the printer does

not correct the problem.

30 CU Slot1 DIMM RAM

Check Error An error has been detected in operation

checks on the RAM in slot 1

31 CU Slot2 DIMM RAM

Check Error An error has been detected in operation

checks on the RAM in slot 2

35 Slot1 RAM Spec Error

Check the specification and install in slot 1 RAMs

supported by the product

40 CU EEPROM Error

The EEPROM mounted on the CU board needs to be

replaced

41 CU Flash Error

The CU Flash needs to be replaced

43 Flash File System

Version Mismatch Seek Service if restarting the printer and

initialising the flash memory does not correct the problem

42 Flash File System Error

Seek Service if restarting the printer and initialising the

flash memory does not correct the problem

43 PS Flash File System Error

An Flash Memory error has occured and the printer

needs to be serviced if restarting the printer does not correct the problem

51 CU Fan Error

The CU cooling fan needs to be replaced if restarting the printer

does not correct the problem

70 Postscript Failure

An error has been detected in your printer’s Postscript Core.

72 Engine Communication Error

A communications error has occurred between CU

and PU boards.

73 H/W Overrun Detect

An error has been detected in your printer’s hardware input

area.

74 F/W Overrun Detect

Occurs when the firmware is unable to set video data in

response to video DMA’s data request.

75 VIC Limiter

An error has been detected in your printer’s

80 Parameter I/O Error

An error has been detected in your printer’s Input/Output

area.

81 Parameter Consistency

Check Error The EEPROM and flash memory

reformatted and initialized.

102 Engine RAM Error

An error has been detected in your printer’s engine RAM.

103 Engine SRAM Error

An error has been detected in your printer’s engine SRAM.

104 Engine EEPROM Error

An error has been detected in your printer’s engine

reading/writing the EEPROM at power-up.

105 Engine EEPROM

Missing Error An error has been detected in your printer’s

Engine

106 Engine Control Error

An error has been detected in your printer’s Engine

Controller.

122 Power Supply Fan Motor

Error An error has been detected in your printer’s

Power Supply Fan Motor.

123 Humidity Sensor

An error. has been detected in your printer’s Humidity Sensor

124 Temperature Sensor

An error has been detected in your printer’s Temperature

Sensor.

127 Fuser Unit Fan Error

An error has been detected in your printer’s Fuser Unit

Fan Error.

131 LED Head Missing, Color: Yellow

When yellow LED head connection cannot

be detected

132 LED Head Missing, Color: Magenta

When magenta LED head connection

cannot be detected

133 LED Head Missing, Color: Cyan

When cyan LED head connection cannot be

detected.

134 LED Head Missing, Color: Black

When black LED head connection cannot be

detected.

140 Drum Up/Down, Color: Yellow

An error has been detected in your printer’s

Yellow Drum

141 Drum Up/Down, Color: Magenta

An error has been detected in your printer’s

Magenta Drum.

142 Drum Up/Down, Color: Cyan

An error has been detected in your printer’s Cyan

Drum.

150 Drum Fuse cut NG, Color: Yellow

An error has been detected in your printer’s

Drum Fuse.

152 Drum Fuse cut NG, Color: Cyan

An error has been detected in your printer’s

Drum Fuse.

153 Drum Fuse cut NG, Color: Black

An error has been detected in your printer’s

Drum Fuse.

155 Fuser Unit Fuse cut NG

An error has been detected in your printer’s Fuser Unit.

154 Belt Unit Fuse cut NG

An error has been detected in your printer’s Belt Unit.

160 Toner Sensor Error, Color: Yellow

An error has been detected in your printer’s

Toner Sensor.

161 Toner Sensor Error, Color: Magenta

An error has been detected in your

printer’s Toner Sensor.

162 Toner Sensor Error, Color: Cyan

An error has been detected in your printer’s

Toner Sensor.

163 Toner Sensor Error, Color: Black

An error has been detected in your printer’s

Toner Sensor.

170 Upper Thermistor,

State: Short An error has been detected in your printer’s

Upper Thermistor.

171 Upper Thermistor

, State: Open Restart the printer. If the problem continues the

printer will need to be serviced

172 Upper Heat Temp

, State: High An error has been detected in your printer’s

Upper Heat Temp.

173 Upper Heat Temp, State:

Low Turn the printer off to let it cool down, then

restart the printer.

181 I/F Error, Loc. Duplex

An error has been detected in your printer’s Duplexer.

182 I/F Error, Loc. Tray2

An error has been detected in your printer’s Tray2.

187 I/F Error, Loc. Control Pnale

An error has been detected in your printer’s

Control Panel.

190 System Memory Overflow

An error has been detected in your printer’s System

Memory Overflow.

191 Page Memory Overflow

An error has been detected in your printer’s Page

Memory Overflow.

200 PU F/W download Check Sum Error

Error during PU flash download

201 PU F/W Flash Write Error

An error has been detected in your printer’s PU F/W

Flash Write Error.

202 PU F/W Flash Data Missing

An error has been detected in your printer’s PU

F/W download Check Sum Error.

203 Engine Page Sequences IMAGACK Error

An error has been detected in your

printer’s Engine Page Sequences IMAGACK Error.

204 EnginePageSequences IMGSET

Error An error has been detected in your

printer’s Engine Page Sequences IMGSET Error.

                                                        

 

Temperature Control Error

1.

Repower the printer. If problem is not resolved go to step 2.

2.

Improve the connection between the fusing unit and its connectors. Remove the

fusing unit and reset.

3.

Does heat lamp (H1) come on when the power supply is turned on?

NO, Replace the fusing unit.

4.

Does heater lamp (H2) come on when the power supply is turned on?

NO, Replace the fusing unit Replace power supply circuit board.

5

. Replace PWB-A.

OC Pwr Supply Fan

Does the power supply fan motor (M8) operate during power up?

NO, Ensure the connection of the connector (PJ16A) is secure.

1

. Replace fan motor.

2.

Replace PWB-A.

0D Engine Fan

1.

Does the ozone fan motor (M9) operate during power up?

NO, Ensure the connection of the connector (PJ28A) is secure.

2.

Replace the fan motor.

3.

Replace PWB-A.

0E Suction Fan

1

. Does the suction fan motor (M7) operate during power up?

NO, Ensure the connection of the connectors (PJ3A) is secure.

2.

Replace fan motor.

3.

Replace PWB-A.

0B Xfer Fan Belt

1.

Does the toner suction fan motor (M11) operate during power up?

NO, Ensure the connection of the connectors (PJ30A) is secure.

2

. Replace fan motor.

3.

Replace PWB-A.

0F Fusing Unit Fan

1.

Does the fusing fan motor (M10) operate during power up?

NO, Ensure the connection of the connector (PJ29A) is secure.

2.

Replace the fan motor.

3

. Replace PWB-A.

08 Main Motor

1.

Does the transport motor (M1) operate during power up?

NO, Ensure the connection of the connector (PJ21A) is secure.

2.

Replace the transport motor.

YES, Check if there is excessive load on any of the rollers,gears,etc.

3

. Replace PWB-A.

09 Fusing Motor

1.

Does the fusing motor (M4) operate during printing?

NO, Ensure the connection of the connector (PJ22A) is secure.

YES, Check if there is excessive load on any of the rollers, gears, etc.

2

. Replace PWB-A.

20 Fus Retract

1.

Is the fusing unit floating?

YES, Mount the fusing unit properly.

2

. Does the fusing pressure motor (M5) operate during printing?

NO, Ensure the connection of the connectors (PJ25A) is secure.

3.

Replace the fusing unit.

YES, Check if there is excessive load on any of the rollers, gears, etc.

4.

Replace the fusing pressure position sensor.

5

. Replace the pressure roller release sensor.

6

. Replace PWB-A.

Laser Unit Error

1.

Check that the connections between the connectors for the laser unit control section

and polygon motor are correct.

2

. Ensure the connection of the connector (PJ27A) is secure.

3

. Ensure the connection of the connector (PJ12A) is secure.

YES, Replace laser unit.

4

. Replace laser safety switch.

5

. Replace PWB-A.

16 Xfer Belt Rot

1

. Does the image transfer belt rotate during printing?

NO, Check if the image transfer belt unit is properly positioned and repair it.

YES, Replace the image transfer belt unit.

2

. Replace PWB-A.

15 Xfer Belt Cln

1.

Does the belt cleaner motor rotate during printing?

NO, Ensure the connection of the connectors (PJ32A and PJ33A) are secure.

2

. Ensure the connection of the connectors (PJ51and PJ61) are secure.

3

. Turn the cam gear by hand and check if the sensor light breaker breaks the light.

YES, Replace the belt cleaner release sensor.

4

. Replace PWB-A.

AIDC Error

1

. Is the AIDC sensor dirty?

YES, Operate unit release lever A clean the AIDC sensor.

2

. Does the transfer belt rotate during printing?

YES, Replace the image transfer belt unit.

3

. Replace OPC drum.

4

. Replace high voltage circuit board.

5

. Replace PWB-A.

14 Xfer Roller

1

. Does the image transfer roller pressure solenoid one-way clutch have a hook?

NO, Replace the one-way clutch.

2

. Remove the multipurpose tray cover and check if the image transfer roller pressure

sensor light breakeer plate rotates.

NO, Replace the image transfer roller pressure solenoid.

YES, Replace the image transfer roller pressure sensor.

3.

Replace PWB-A.

17 Toner Rack

1.

Does the rack motor (M3) operate during printing?

NO, Remove and reconnect connectors PJ32A and PJ33A.

2.

Turn the power off, push the rack release button and turn the rack by hand.

YES, Replace the black cartridge home position sensor. (PC60)

NO, Examine assembly, toner cartridges, or other components associated with the

rack for binding of the rack rotational movement.

3.

Replace PWB_A.

22 Man Tray Lift

1

. Does the paper in the multipurpose tray press against the paper take-up roller?

NO, Check media in multipurpose tray to ensure it is not overloaded.

2

. Use paper that meets printer specification

3.

Is there a tab on the one-way clutch for the multipurpose tray take up roller?

NO, Replace the gears for the one-way clutch.

YES, Replace the paper take-up solenoid for the multipurpose tray.

4

. Replace PWB-A.

21 Trans Det Sensor

1.

Are the light emitting and receiving ports for the OHP sensor dirty?

YES, Clean the OHP sensor port.

2

. Does the prism for the OHP sensor have paper dust or particles on it?

YES, Clean the reflector plate for the OHP Replace PWB-A.

29 Mem Malf Counter

1.

Cycle power switch on and off. Does the error reoccur?

YES, Replace the PWB-A.

2A Mem Malf Data

1

. Cycle power switch on and off. Does the error reoccur?

YES, Replace the PWB-A.

2B Mem Malf Access

1.

Cycle power switch on and off. Does the error reoccur?

YES, Replace PWB-A.

2C Mem Malf Install

1.

Cycle power switch on and off. Does the error reoccur?

YES, Inspect associated wiring between the memory board and the PWB-A.

2.

Any discrepancies found with the wiring YES Repair as needed.

NO, Replace PWB-A.

04 Main Unit

1.

Cycle power switch on and off.

2

. Does the error reoccur?

YES, Replace the PWB-A.

05 Flash Rom

1

. Cycle power switch on and off.

2

. Does the error reoccur?

YES, Replace the PWB-A.

Access Denied Menus Locked

 

The control panel function you are trying to use has been locked by the network

 

administrator to prevent unauthorized access. Ask the network administrator to unlock

 

the function.

 

Bad Duplexer Connection

 

The duplexer is not correctly installed.

 

1

. Ensure that the right-angle power cord that shipped with the printer is being used.

2

. Turn the printer off.

3

. Remove and reinstall the duplexer.

4

. Turn the printer off and back on.

5

. If the message persists, make sure the duplexer is connected and the connector is

not damaged.

 

6

. Replace the duplexer.

Check Input Device alternates with Paper Path Open Please Close

 

It The optional input tray cannot feed print media to the printer because a door or

 

paper guide is open.

 

1

. Check the doors and paper guides and close any that are open.

2

. If doors and trays are closed, check tabs and sensor levers in the tray for proper

operation. Replace any defective tabs or sensors.

 

3

. Replace the PCA controller in the feeder.

Check Output Device alternates with Close Output Delivery Path

 

The optional output device is not properly connected to the printer.

 

1.

Ensure the optional output device is fully seated and properly installed.

2

. Check any doors on the output device and verify they are closed.

Disk Device Failure

 

The EIO disk had a critical failure or fatal error.

 

1

. Reseat the EIO disk.

2.

Remove the EIO disk and replace it with a new one.

Disk File Operation Failed

 

Requested operation could not be performed (for example, attempting to download a

 

file to a nonexistent directory).

 

1.

Check the file name and the directory name.

2

. Reseat the EIO disk.

3

. Retry the operation.

Disk is Write Protected

 

The EIO disk is protected, and no new files can be written to it. Disable the write

 

protection through HP Resource Manager.

 

EIO Disk [x] Not Functional

 

EIO disk is not working correctly.

 

1

. Reseat the EIO disk in slot [X].

2.

Remove and replace the EIO disk in slot [X].

Env Feeder Load [Type] [Size]

 

A job has been sent to the envelope feeder and the feeder is empty, the wrong size is

 

loaded in the feeder, or the type and size are set incorrectly on the control panel.

 

1

. Load the requested envelope type and size into the envelope feeder.

2

. Make sure the envelope size and type are set correctly from the paper-handling

menu in the printer control panel.

 

3

. Press GO if the desired envelope is already loaded in the feeder.

4

. Press -VALUE+ to scroll through other available types and sizes.

5

. Press SELECT to accept the alternate type or size.

Envelope Feeder Size = [xxxxx]

 

The printer is asking what size envelopes have been loaded in the envelope feeder. In

 

response, you can take either of the following actions:

 

1

. Press SELECT to accept the current envelope size.

2

. Press -VALUE+ to change the size and then press SELECT to accept the new size.

If you do not press any buttons, the message disappears in about one minute.

 

Note:

Changing the size here changes the default for the envelopefeeder size in the

paper-handling menu.

 

Envelope Feeder Type = [xxxxx]

 

The printer has received a job under the following conditions: The envelope type the

 

job requested is not available in the printer. Envelopes have been placed in the

 

envelope feeder (thus triggering the paper sensor). You can take either of the

 

following actions:

 

1.

Press SELECT to accept the paper type and then press GO.

2

. Press +VALUE- to change the type, press SELECT to accept the new type, and

then press GO to continue.

 

File System is Full

 

The disk file system is full.

 

1

. Delete all unnecessary files from the EIO disk and then try again.Use HP Resource

Manager to download or delete files and fonts. (See the software help for more

 

information.)

 

2

. Advise the customer to increase the permanent storage (use a larger EIO disk or add

a RAM DIMM).

 

Flash Device Failure

 

The flash DIMM had a critical or fatal failure.

 

1

. Reseat the flash DIMM and ensure it is locked into place.

2

. Remove the flash DIMM and replace it with a new one.

Flash File Operation Failed

 

The requested operation could not be performed (for example, attempting to download

 

a file to a nonexistent directory).

 

1.

Check the file name and the directory name.

2

. Reseat the flash DIMM. 3. Retry the operation.

Flash File System is Full

 

The flash file system is full. Delete unnecessary files from the flash DIMM and try

 

again. Use HP Resource Manager to download or delete files and fonts. (See the

 

software help for more information.)

 

Flash is Write Protected

 

The flash DIMM is protected and no new files can be written to it. Disable the write

 

protection through HP Resource Manager.

 

HP Toner Detected alternates with Press Go To Continue

 

The printer has detected that the toner cartridge is not a genuine HP toner cartridge

 

because it does not see or recognize the toner cartridges identification (model,

 

manufacturing date, and serial number).

1

. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner

cartridge will produce this error.

 

2

. If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has

been tampered with. Replace the toner cartridge.

 

Input Device Condition [XX.YY]

 

An input paper-handling device has a condition that needs attention before printing

 

can resume. 1st X = Device number in chain 2nd X= Device type (three types):

 

1

= Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error 1. Turn the

printer off.

 

2

. Disconnect the cable to the input paper handling devices and then reconnect it.

3

. Ensure the device is properly connected and any doors or paper guides are properly

closed.

 

4

. Turn the printer on.

5

. See the documentation that came with the paper-handling device for assistance.

Install Duplexer

 

The printer is unable to print the current job because the duplexer is not installed or

 

not inserted correctly.

 

1

. Turn the printer power off. Install or reinsert the duplexer and ensure it is fully

seated.

 

2.

Ensure the right-angle power cord is used for the printer.

Install Toner Cartridge

 

The toner cartridge has been removed and must be reinstalled for printing to continue.

 

Reinstall the toner cartridge and ensure it is fully seated.

 

Install Tray [X]

 

The printer is unable to print the current job because the specified tray [X] is open or

 

not inserted correctly

 

1

. Reinsert the specified tray.

2

. Check for damaged tabs on the right side of the tray.

3

. Check for damaged tray sensor switches in the printer.

4

. Replace the PCA controller in the feeder

Loading Program [Number] alternates with DO NOT POWER OFF

 

Programs and fonts can be stored on the printers file system. At startup time, these

 

entities are loaded into RAM. (These entities can take a long time to load into RAM

 

depending on the size and number of entities being loaded.) The specifies a sequence

 

number indicating the current program being loaded. Wait for the program to load.

 

Manually Feed [Type] [Size]

 

One of the following occurred: – A manual feed was requested.-There is no media in

 

tray 1.- The wrong size of media is loaded. – The control panel is not set for the size

 

and type of media loaded.

 

1.

Load the requested paper into tray 1.

2

. Press GO (or READY on older printers) if the desired paper is already loaded in

tray 1.

 

3

. Press -VALUE+ to scroll through other available types and sizes.

4

. Press SELECT to accept the alternate type or size.

Memory Full Stored Data Lost

 

There is no available memory in the printer. The current job might not print correctly

 

and some resources (such as downloaded fonts or macros) might have been deleted.

 

Press GO to continue. Add more memory to the printer or to simplify the print job.

 

Memory Settings Changed

 

The printer changed its memory settings because it did not have enough memory to

 

use the previous settings for I/O buffering and resource saving. This usually occurs

 

after removing memory from the printer, adding a duplexer, or adding a printer

 

language. Press GO to continue. Add more memory to the printer or to simplify the

 

print job

 

Memory Shortage Job Cleared

 

The printer did not have enough free memory to print the entire job. The remainder of

 

the job will not print and will be cleared from memory. Press GO to continue. Add

 

more memory to the printer or to simplify the print job.

 

Offline

 

The printer is offline Press GO or READY or ONLINE to place the printer online.

 

Output Bin Full alternates with Clear Paper From [Binname]

 

The output bin is full and needs to be emptied. Remove the sheets from the output bin.

 

Paper Wrapped Around Fuser

 

Print media is wrapped around the fuser.

 

1.

Turn the printer off to keep the media from wrapping more firmly around the fuser.

2

. Open the top cover and remove the toner cartridge.

3

. Remove all the visible media.

4

. Leave the printer turned off and remove the fuser to remove any remaining print.

Perform Printer Maintenance

 

To ensure optimum print quality, the printer prompts the customer to have routine

 

maintenance installed. Install the printer maintenance kit. You must reset the

 

maintenance page count after performing printer maintenance.

 

Note:

The printer maintenance kit is a consumable item and is not covered under

warranty.

 

Processing Cleaning Page

 

The printer is conducting the manual cleaning-page process. Wait for the job to finish.

 

This can take up to 2.5 minutes.

 

Processing Job

 

The printer is processing a job. Wait for the job to finish. This can take several

 

minutes for a complex print job.

 

RAM Disk Device Failure

 

The RAM disk had a critical or fatal failure.

 

1

. Reseat the RAM disk.

2

. Replace the RAM disk.

RAM Disk File Operation Failed

 

The requested operation could not be performed (for example, attempting to download

 

a file to a nonexistent directory).

 

1

. Check the filename and directory name.

2

. Reseat the RAM disk.

3

. Retry the operation.

                                   

10.00.00 Supplies Memory Error alternates with 10.10.00

The printer is unable to read the electronic info on the print cartridge Replace print 

cartridge 13.XX Paper Jam [Location] 

Media is jammed at the specified location (and possibly at other locations). If the 

message persists after all jams have been cleared, a sensor or sensor lever might be 

stuck or broken. For all jam messages, do the following:

 1.

Remove jammed print media from the specified location. Check the entire paper

path for other pieces of media in the path.

2.

Open and close the top cover to clear the message.

3.

Check sensors and flags in the paper path for proper operation.

3.0 Paper Jam [Location] 

A non-specific paper jam occurred.

1.

Remove jammed media from the specified location.

2.

Verify the paper tray is fully closed.

3.

Inspect and/or replace the feed and separation rollers.

4.

Ensure there is no obstruction in the path, such as a torn piece of paper.

5.

Open and close the top cover to clear the message.

6.

Check sensors and flags for proper operation.

13.1 Paper Jam Open Input Trays 

Paper-delay jam at paperfeed area.

1.

Ensure that paper trays are loaded and adjusted properly so media can feed from the

tray. It might be necessary to reduce the stack height of media in the tray. 

2.

Check the input area for obstructions such as media in the path. Also check to see if

the registration assembly damaged or unseated. 

3.

Replace any defective sensors or flags.

4.

Verify the media meets the specifications.

5.

Check the pickup feed and separation rollers for unusual wear. Replace as needed.

6.

Rotate the media in the input tray by 180 and/or turn it over.

13.2 Paper Jam Open Input Trays 

Paper-stopped jam at paper-feed area.

1.

Check the input area for obstructions such as paper in the path. Also check to see if

the registration assembly is damaged or if the transfer roller is out of place. 

2.

Replace any defective sensors or flags.

3.

Ensure the media does not exceed the maximum length.

4.

If multiple sheets are feeding, it might be necessary to fan the media and reduce the

stack height. Also, replace separation pad. 

5.

Verify that the fuser is properly installed.

13.10 Paper Jam Check Duplexer Jam at duplexer. 

1.

Check the duplexer and the rear area of the printer for obstructions or damage.

2.

Check the duplexer for proper operation. Replace the duplexer if a sensor is

defective. 

13.14 

For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper 

control PCA. 

13.20 Paper Jam Check Rear Door 

Media stopped in the paper path during power on or when the top door was closed. 

1.

Remove all media in the paper path, and then open and close the top cover.

2.

If the message persists after all media is removed: Check if media is jammed in the

prefeed area. Replace any defective sensors or flags

 

13.21 Door Open Jam 

The top cover was open while printing. 

1.

Clear the jam and close the top door.

2.

If the message persists, check the top door switch for proper operation.

13.5 Paper Jam Check Rear Door

 Paper-delay jam at fuser.

1.

Check the transfer roller and small media belt to ensure they are operating and can

feed print media. 

2.

Check the paper path for obstructions at the transfer roller, toner cartridge, paper

feed assembly, and fuser. 

3.

Replace any defective sensors or flags.

4.

Turn the media stack over and/ or rotate it by 180 in the input tray.

13.6 Paper Jam Check Rear Door

 Paper-stopped jam at fuser.

1.

Check the paper path for obstructions at the fuser and output/delivery area.

2.

Replace any defective sensors or flags.

13.99 Paper Jam [Location] 

A non-specific paper jam occurred.

1.

Remove jammed media from the specified location.

2.

Verify the paper tray is fully closed.

3.

Inspect and/or replace the feed and separation rollers.

4.

Ensure there is no obstruction in the path, such as a torn piece of paper.

5.

Open and close the top cover to clear the message.

6.

Check sensors and flags for proper operation.

20 Insufficient Memory 

The printer received more data than can fit in available memory. You might have tried 

to transfer too many macros, soft fonts, or complex graphics. Press GO to print the 

transferred data (some data might be lost). Advise the customer to simplify the print 

job or install additional memory

 

21 Page too Complex

 The data (dense text, rules, raster or vector graphics) sent to the printer is too complex 

Press GO to print the transferred data. (Some data might be lost.) Advise the customer 

to simplify the print job. 

 

40 EIO x Bad Transmission 

The connection has been broken between the printer and the EIO card in the specified 

slot. (Data loss might occur in this situation.)

1.

Press GO to clear the error message and continue printing.

2.

Reseat the EIO card in slot [X].

41.3 Unexpected Paper Size 

The printer detected a media size different from what it was expecting. This is 

typically caused if two or more sheets stick together in the printer or if the tray is not 

properly adjusted.

1.

Reload the tray with the correct print media size.

2.

Ensure that media in the tray is loaded under the front and back tabs.

3.

If you are printing from tray 1, verify that the correct paper size is selected in the

control panel. 

4.

If you are printing from tray 2, 3, or 4, verify that the three paper-size adjustments

(length guide, width guide, size-selector switch) on the paper tray have been made 

correctly. Make sure the media is under the corner tabs.

 5.

After performing the actions above, press GO. The page containing the error will

automatically be reprinted if jam recovery is enabled. (Or, you might want to press 

CANCEL JOB to clear the job from the printers memory.) 

 

41.5 Printer Error

 The media reached the PS102 or PS103 sensor too early. 

1.

This error usually occurs with smooth media, such as transparencies or labels. If the

problem persists when using tray 1, load media one sheet at a time. If the problem 

persists when using trays 3 and 4, replace the feed and separation rollers. 

2.

Check sensors PS102 and PS103 for proper operation.

41.X Printer Error

 A temporary printing error has occurred. The page containing the error will 

automatically be reprinted. If the error persists:

1.

Reseat the connections to the laser scanner and then to the engine controller board.

2.

Replace the laser scanner.

3.

Replace the engine controller board.

49.XX Printer Error 

A firmware error occurred

1.

Press CANCEL JOB to clear the print job from the printer memory.

2.

Turn the printer off, and then turn the printer on. Try printing a job from a different

software application. If the job prints, go back to the first application and try printing a 

different file. (If the message only appears with a certain software application or print 

job, contact the software vendor for assistance.)

3.

If the message persists with different software applications and print jobs,

disconnect all cables to the printer that connect it to the network or printer.

4.

Turn the printer off.

5.

Remove all memory DIMMs or third-party DIMMs from the printer. (Do not

remove the firmware DIMM in the lowest DIMM slot.)

 6.

Remove all EIO devices from the printer.

7.

Turn the printer on.

8.

If the error no longer exists, install each DIMM and EIO device one at a time,

making sure to turn the printer off and back on as you install each device. 

9.

Replace a DIMM or EIO device if you determine that it causes the error.

10.

Remember to reconnect all cables that connect the printer to the network or

computer.

 11.

If the error persists, replace the firmware DIMM.

12.

Replace the formatter.

50.4 Printer Error

 A problem exists with the customers line voltage.

1.

Remove the printer from any UPS supplies, additional power supplies, or power

strips.

2.

Plug the printer into a wall outlet and see if this resolves the problem.

3.

If the printer is already plugged into a wall outlet, try another power source in the

building that is independent of the one currently being used. 

4.

The line voltage and current source at the printer location might need to be

inspected to ensure that it meets the printer’s electrical specifications.

 50.X Printer Error 

A fuser error has occurred.

1.

Turn the printer off, wait 10 minutes, and then turn the printer on.

2.

If the message persists, reseat the fuser. If that does not work, replace the fuser. To

check the fuser, turn the printer off and remove the fuser. Measure the resistance 

between the fuser connectors. If it is not within the proper range, replace the fuser. If 

there is not continuity between the fuser connectors neutral and hot with the fuser 

removed, replace the fuser. If the problem is not related to the fuser, replace the 

engine controller board.

 51.X Printer Error 

A loss of beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error 

1.

Press GO. The page containing the error will automatically be reprinted.

2.

Turn the printer off and then on.

3.

Reseat cables to the laser/ scanner and engine controller.

4.

Replace the laser/scanner.

5.

Replace the DC controller.

52.X Printer Error 

The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = 

Scanner rotation error

 1.

Press GO. The page containing the error will automatically be reprinted.

2.

Turn the printer off and then on.

3.

Reseat cables to the laser/ scanner and engine controller.

4.

Replace the laser/scanner.

53.XY.ZZ Printer Error

 There is a memory error with an accessory. The DIMM that caused the error will not 

be used. Values of X, Y, and ZZ are as follows: 

X = DIMM type 0 = ROM 1 = RAM 

Y = Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 

3, or 4 

ZZ = Error number0, 1, 2 = Unsupported o unrecognized memory 3 = Failed RAM 

test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 =

 DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM 

needs to be mapped to an unsupported address 10 = DIMM address conflict 11 = PDC

 XROM out of bounds 12 = Unable to make a temporary mapping 

1.

Turn the printer off, and reseat or replace the specified DIMM.

2.

Try the DIMM in another slot. (The firmware DIMM must remain in slot #4-the

lowest DIMM slot.) 

3.

Replace the DIMM that caused the error.

54.1 Remove Sealing Tape

 The toner cartridge has been installed without removing the sealing tape. 

1.

Open the top cover and remove the toner cartridge.

2.

Pull the sealing tape tab to remove the strip.

3.

Reinstall the toner cartridge and close the top cover.

54.2 Printer Error 

Indicates a problem exists with the carousel assembly. Either the carousel is not

 rotating or the sensor has failed.

 1.

Turn printer off then on to reset printer.

2.

Open the color toner door and look for an obstruction. If necessary, remove the

toner cartridges individually by manually releasing the carousel brake and rotating the 

carousel around to each cartridge

 

54.4 Printer Error alternates with Cycle Power to Continue 

A problem exists with the customers line voltage.

 1.

Remove the printer from any UPS supplies, additional power supplies, or power

strips. 

2.

Plug the printer into a wall outlet and see if this resolves the problem.

3.

If the printer is already plugged into a wall outlet, try another power source in the

building that is independent of the one currently being used.

 4.

The line voltage and current source at the printer location might need to be

inspected to ensure that it meets the printer’s electrical specifications.

 

55.xx Printer Error alternates with Cycle Power to Continue 

An internal communications error occurred. The page containing the error will 

automatically be reprinted.

 1.

Check the power at the customers location.

2.

Replace the formatter and/or firmware DIMM.

3.

Replace the engine controller board.

4.

Replace the formatter board.

56.X Printer Error 

An incompatible combination of input/ output bins was selected. 

X = description: 1 = Illegal input or bad accessory connector 2 – Illegal output The 

page containing the error will automatically be reprinted. 

1.

Turn the printer off, and then turn the printer on.

2.

Check the printers configuration.

3.

Verify accessory connection.

57.X Printer Error 

A fan failure was detected. 

X description: 1 = Printer fan 2 = Exhaust fan 3 = Drum drawer fan 7 = Duplex fan 

1.

Check the fans connector and make sure the fan is not blocked.

2.

Replace the fan.

58.2 Printer Error 

An environmental thermistor (TH3) failure occurred. 

1.

Turn the printer off, and then turn the printer on.

2.

Verify the environmental thermistor cable is securely connected.

3.

Replace the environmental thermistor.

4.

If the error persists, replace the engine controller board.

59.X Printer Error 

A main motor error occurred. 

X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error 

1.

Turn the printer off, and then turn the printer on.

2.

Check and reseat the fuser and toner cartridge to make sure they are not hindering

gear movement in the drive train. 

3.

Check the main motors cable to ensure that it is seated properly.

4.

If the error persists, replace the main motor.

60.2 Printer Error 

The tray 2 lifter-motor is not functioning 

1.

Turn the printer off and then on.

2.

If the error persists, turn the printer off

3.

Verify that the tray 2 lifter wire-harness is full seated in its connector on the DC

controller PCA (location J93) 

4.

Replace the tray 2 lifter-driver assembly

5.

Replace the DC controller PCA

60.3 Printer Error

 Tray 3 lifter-motor failure

 1.

Turn the printer off and then on.

2.

If the error persists, turn the printer off

3.

Verify that the tray 3 lifter wire harness is fully seated in its connector on the sheet

feeder PCA. 

4.

Replace the tray 3 lifter-driver assembly

5

. Replace the DC controller PCA

60.4 Printer Error 

Tray 4 lifter motor failure. 

1.

Turn the printer off and then on.

2.

If the error persists, turn the printer off

3.

Verify that the tray 4 lifter wire harness is fully seated in its connector on the sheet

feeder PCA.

 4.

Replace the tray 4 lifter-driver assembly

5.

Replace the DC controller PCA

62.X Printer Error 

There is a problem with the printer memory. The X value refers to the location of the

 problem:

 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 

1.

Reseat the specified DIMM.

2.

Replace the specified DIMM

64 Printer Error alternates with Cycle Power

 A scan buffer error occurred 

1.

Turn the printer off, and then turn the printer on.

2.

Perform a cold reset.

3.

If the message persists, replace the formatter or firmware DIMM.

66.XX.YY [Type] Failure 

An error occurred in an external paper-handling device. 

1st X = Device number in chain

 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific

 error Press GO to clear the message. If the message will not clear:

 1.

Turn the printer off, and then turn the printer on.

2.

Check and reseat all cables between the printer and the specified device.

3.

Reseat the external paperhandling device.

4.

Replace the unit.

68 NVRAM Error 

Check Settings An error occurred in the printer non-volatile memory (NVRAM) and 

one or more printer settings has been reset to its factory default

 1.

Print a configuration page and check the printer settings to determine which values

have changed.

 2.

Hold down CANCEL JOB while turning the printer on. This will clean up the

NVRAM by removing old areas that are not being used.

 3.

Replace the formatter.

68 NVRAM Full Check Settings

 An error occurred in the printers NVRAM and one or more printer settings has been

 reset to its factory default.

 1.

Print a configuration page and check the printer settings to determine which values

have changed.

 2.

Hold down CANCEL JOB while turning the printer on. This will clean up the

NVRAM by removing old areas that are not being used.

 

68.X Permanent Storage Error alternates with Check Settings 

An error occurred in the printers permanent storage and one or more printer settings 

has been reset to its factory default. Print a configuration page and check the printer 

settings to determine which values have changed.

 68.X Permanent Storage Full

 The printers permanent storage is full. Some settings might have been reset to the 

factory defaults. 

1.

Print a configuration page and check the printer settings to determine which values

have changed. 

2.

Hold down CANCEL JOB while turning the printer on. This will clean up the

permanent storage by removing old areas that are not being used.

 

69.X Printer Error alternates with Cycle Power to Continue 

A temporary printing error occurred. X description: 0 = The duplex mechanism has 

failed 

1.

Turn the printer off, and then turn the printer on.

2.

Reseat the duplexer.

3.

Replace the duplexer.

79 Service[XXXX] 

The printer detected an error. 

1.

Press CANCEL JOB to clear the print job from the printer memory.

2.

Turn the printer off, and then turn the printer on.

3.

Try printing a job from a different software application. If the job prints, go back to

the first application and try printing again.

 

79 & 80 Error

 For trouble shooting 79 and 80 errors you want to determine if external I/O devices 

are the cause or if it is the formatter. Remove all external I/O devices (JetDirect, 

memory, etc.) and see if problem persists. If not, replace the formatter.

 

8X.YYYY EIO [Z] Error 

The EIO accessory in slot [z] has encountered a critical error. [z] description:

 1 = EIO slot 1-The printer detected an error with the EIO accessory. 

2 = EIO slot 2-The printer detected an error with the EIO accessory. 6 = EIO slot 1- 

The EIO accessory detected an error The EIO card may be defective 

1.

Turn the printer off, and then turn the printer on.

2.

Turn the printer off, reseat the EIO accessory in slot [z], and then turn the printer

on.

 3.

Turn the printer off, remove the EIO accessory from slot [z], install it in a different

EIO slot, and turn the printer on

 4.

Replace EIO accessory in slot [z]